Week 1 EOC: Great Customer Service

I recently discovered that I need to wear glasses, after many years of having great eye sight. You can imagine that finding the perfect glasses can be a difficult task for someone who’s never experienced wearing/using them. Initially, I went to multiple eye glass stores but I didn't find the glasses that were fit for me. After nearly giving up, I decided to give Costco a try, mainly because a few of my family members had purchased their glasses from Costco and were pleased with the product. At first, I wasn't convinced that I would find a “stylish” pair of glasses at Costco, but I was surprised to find exactly what I was looking for as soon as I laid my eyes on their vast collection of glasses. Right away I was greeted by a very nice lady who took my measurements and rung me up. She was very helpful with the information that I needed and she patiently waited for me to finish when I asked her if I could take a picture of my glasses to show all my family and friends.  After I purchased my glasses, I anxiously wanted to wear them right away but the lady mentioned that they would have to be at the lab for about a week in order to customize my lenses. Sure enough, I got a phone call from Costco, no longer than a week later, saying that my glasses were ready. After I tried them on, I was very pleased with how well I could see in them but the longer I wore them, I started having a few complications. The Lady had mentioned that I could always take my glasses back, and they would fix it free of charge, so that’s exactly what I did. When I took them back, I approached another lady that worked there, and I explained to her exactly what was bothering me, as she carefully listened. She apologized that I was having issues with my glasses and she took them to send it back to the lab. Unfortunately, I kept having difficulties with adjusting to my new glasses, and I had to send my them back multiple times, but each time they changed my lens without charging me and they were very understanding about my complaints. Later I found out that due to my astigmatism, I wasn't able to adjust to the glare free coating that Costco uses on their glasses. Although my experience with wearing glasses for the first time wasn't exactly delightful, I was very pleased with Costco’s customer service.